A Heartful Business is “open, transparent, fair and honest”

Over this last week, I have found myself faced with a competitive threat to our community supermarket, Thornton’s Budgens. On the Saturday before Christmas, when most people were winding down for the festive period, Tesco submitted an application for an alcohol licence to open a store in the old HSBC Bank.  This is 150 metres […]

A seasonal message from Heart in Business

Whatever your faith, for most people this is the season for taking from time away from work to be with friends and families.  And it can be a time of stress too, with many families not used to spending so much time together. For me, this season, I am going to do my best to […]

Andrew Thornton: How the Heart Programme works and why

  The Heart Programme gets people more engaged with each other and with the business they work for. And by being more engaged, they are more involved and feel more ownership. Lets step back though and answer the why question first. If you are a regular reader, you’ll have heard me quote the Gallup statistic […]

Andrew Thornton – “Why do we need to change?”

One perspective on the business world is that all is well. The global economy is slowly recovering from the banking crisis and the classic measures such as Gross National Product are starting to rise again. And while that is certainly a view, in your heart of hearts do you really think this? At the recent […]

Conscious Activism – how to influence businesses to change

Last night, I was at the Conscious Cafe in London and we had a conversation about what conscious activism meant. So for those activists amongst you, here are my thoughts. What is clear to me is that it needs to have a positive dimension. Whether you like it or not, business is a hugely powerful […]

Do Feelings matter in business?

The Natural Leaders NOW conference was truly inspiring. It is hard to know where to start!! I was thrilled at how Heart in Business was received, how it struck a cord with the audience with what we have done at Thornton’s Budgens. As one delegate commented to me, ‘you are actually doing it, not just […]

“So, look after your people…” – Rita Clifton

Recently, I was listening to an after dinner speech by a CEO of a well known retail business. Before this job, he had been in corporate finance. When he was asked what he might have said to his younger ‘wide boy’ self as a piece of advice, he said, “I’d say, for god’s sake, understand […]

What is “Heart in Business”?

So after 18 months of thought and planning, here is my first Heart in Business blog. Why you wonder do I care about Heart in Business? Good question! Well, I believe the current business model is breaking, that the obsession on short term profits is leading businesses further and further away from making a positive […]