Andrew Thornton on ‘Heart in Business in Action’

Earlier in the week, I spent the morning running a Heart Programme with a colleague for ten new employees at Thornton’s Budgens. This reminded me why we created Heart in Business in the first place. The group was made up of people, all with less than six months experience in the store.  They all work […]

Andrew Thornton on ‘Caring does pay dividends’

I feel like a politician on the campaign trail, putting forward my case. The case for the status quo in Belsize Park with three independent food retailers and many major chains nearby. What is clear in talking to residents is how much people understand and appreciate the role of Thornton’s Budgens in our community. It […]

Andrew Thornton on ‘How the Heart Programme works and why’

  The Heart Programme gets people more engaged with each other and with the business they work for. And by being more engaged, they are more involved and feel more ownership. Lets step back though and answer the why question first. If you are a regular reader, you’ll have heard me quote the Gallup statistic […]

Andrew Thornton on ‘Why do we need to change?’

One perspective on the business world is that all is well. The global economy is slowly recovering from the banking crisis and the classic measures such as Gross National Product are starting to rise again. And while that is certainly a view, in your heart of hearts do you really think this? At the recent […]

Andrew Thornton on ‘Do Feelings matter in business?’

The Natural Leaders NOW conference was truly inspiring. It is hard to know where to start!! I was thrilled at how Heart in Business was received, how it struck a cord with the audience with what we have done at Thornton’s Budgens. As one delegate commented to me, ‘you are actually doing it, not just […]

Rita Clifton on “So, look after your people…”

Recently, I was listening to an after dinner speech by a CEO of a well known retail business. Before this job, he had been in corporate finance. When he was asked what he might have said to his younger ‘wide boy’ self as a piece of advice, he said, “I’d say, for god’s sake, understand […]