Mark Vandeneijnde on the assessment of HUMAN POTENTIAL

The HUMAN POTENTIAL Assessment is a powerful tool to measure and unlock how much of our potential is being expressed and how we can develop ourselves to realize more of it. It can be deployed at an organizational, team and individual level. Earlier this year we ran an ORGANIZATIONAL project with Thornton’s Budgens and generated […]

Andrew Thornton on Clearing the cupboard for empowerment

As I wrote last week, we were delighted our community rose to object to Tesco opening up 150 metres from Thornton’s Budgens. And we took this as a wake up call.  If we are to thrive in the ultra competitive UK food market, we have to raise our game and go deeper into our principles […]

Andrew Thornton on The Power of Community

  One of the three planks of the Heart in Business Limited approach is taking care of your community – along with taking care of your people and our planet. At Thornton’s Budgens, we call ourselves, “The Community Supermarket that really Cares” and we feel we can do that as over our nine year history, […]

Malissa Taylor-Saks describes “The Heart Programme in Action.”

The Heart Programme has allowed Thornton’s Budgens to deepen its commitment to being a heartful business. It has ensured much better team engagement, greater employee satisfaction and a dramatic improvement in service. There is no better way to get an understanding of Andrew Thornton’s Heart Programme in action than through the words of the people […]

Andrew Thornton on Heart in Business in Action

Earlier in the week, I spent the morning running a Heart Programme with a colleague for ten new employees at Thornton’s Budgens. This reminded me why we created Heart in Business in the first place. The group was made up of people, all with less than six months experience in the store.  They all work […]

Caring does pay dividends

I feel like a politician on the campaign trail, putting forward my case. The case for the status quo in Belsize Park with three independent food retailers and many major chains nearby. What is clear in talking to residents is how much people understand and appreciate the role of Thornton’s Budgens in our community. It […]

A Heartful Business is “open, transparent, fair and honest”

Over this last week, I have found myself faced with a competitive threat to our community supermarket, Thornton’s Budgens. On the Saturday before Christmas, when most people were winding down for the festive period, Tesco submitted an application for an alcohol licence to open a store in the old HSBC Bank.  This is 150 metres […]