Andrew Thornton on Measurement is key…

I have spent a lot of this week meeting with a wide diversity of different people and discussing the idea that businesses with a heart are better places to ‘live in’ and better for society. While I know that the people I met where sympathetic to the cause, there were some key issues that came […]

Andrew Thornton on Heart in Business in Action

Earlier in the week, I spent the morning running a Heart Programme with a colleague for ten new employees at Thornton’s Budgens. This reminded me why we created Heart in Business in the first place. The group was made up of people, all with less than six months experience in the store.  They all work […]

Caring does pay dividends

I feel like a politician on the campaign trail, putting forward my case. The case for the status quo in Belsize Park with three independent food retailers and many major chains nearby. What is clear in talking to residents is how much people understand and appreciate the role of Thornton’s Budgens in our community. It […]

A Heartful Business is “open, transparent, fair and honest”

Over this last week, I have found myself faced with a competitive threat to our community supermarket, Thornton’s Budgens. On the Saturday before Christmas, when most people were winding down for the festive period, Tesco submitted an application for an alcohol licence to open a store in the old HSBC Bank.  This is 150 metres […]

A seasonal message from Heart in Business

Whatever your faith, for most people this is the season for taking from time away from work to be with friends and families.  And it can be a time of stress too, with many families not used to spending so much time together. For me, this season, I am going to do my best to […]

Andrew Thornton: How the Heart Programme works and why

  The Heart Programme gets people more engaged with each other and with the business they work for. And by being more engaged, they are more involved and feel more ownership. Lets step back though and answer the why question first. If you are a regular reader, you’ll have heard me quote the Gallup statistic […]

Andrew Thornton – “Why do we need to change?”

One perspective on the business world is that all is well. The global economy is slowly recovering from the banking crisis and the classic measures such as Gross National Product are starting to rise again. And while that is certainly a view, in your heart of hearts do you really think this? At the recent […]

Conscious Activism – how to influence businesses to change

Last night, I was at the Conscious Cafe in London and we had a conversation about what conscious activism meant. So for those activists amongst you, here are my thoughts. What is clear to me is that it needs to have a positive dimension. Whether you like it or not, business is a hugely powerful […]